Thanks to Doug at Spectra.

Post by **charles8** » Wed Sep 27, 2006 11:34 am

I would just like to mention, one of our super 8 supporters Spectra film services, recently I had ordered 4 carts of their V50 super 8 film, when the parcel arrived it was empty, someone took a liking to the contents along the way, this could have happened in the U.S.A or U.K or even Jersey, where I live, however, I contacted Doug, at Spectra, and although it was no fault ot theirs, they sent me 2 carts as a replacement free of charge, so I would just like to say THANKS TO ALL AT SPECTRA, a great service, keep supporting this company, it is our lifeline...

Post by **Will2** » Wed Sep 27, 2006 4:07 pm

charles8 wrote:I would just like to mention, one of our super 8 supporters Spectra film services, recently I had ordered 4 carts of their V50 super 8 film, when the parcel arrived it was empty, someone took a liking to the contents along the way, this could have happened in the U.S.A or U.K or even Jersey, where I live, however, I contacted Doug, at Spectra, and although it was no fault ot theirs, they sent me 2 carts as a replacement free of charge, so I would just like to say THANKS TO ALL AT SPECTRA, a great service, keep supporting this company, it is our lifeline...

Their customer service is the best of any film processing & telecine house I've ever used. Good people there... in in L.A.?

Post by **metaT8** » Wed Sep 27, 2006 4:17 pm

Why is their black & white reversal processing so darn expensive!?

Post by **Will2** » Wed Sep 27, 2006 5:54 pm

metaT8 wrote:Why is their black & white reversal processing so darn expensive!?

They send it out. Only color negative and color reversal is in house.

Post by **Guy Bennett** » Wed Sep 27, 2006 5:59 pm

Send it out to whom?

Post by **idrawthings** » Wed Sep 27, 2006 6:18 pm

I gotta chime in too - I've used these guys exclusively and they haven't let me down once. Now if only they could do HDef tapeless...

Post by **T-Scan** » Wed Sep 27, 2006 8:56 pm

I've been pretty impressed with them. They have really gone the extra mile on exceeding my expectations to make my transfers look cool, and they communicate very well with me on projects. Spectra basically treats S8 shooters like big leaguers.

Post by **Will2** » Wed Sep 27, 2006 9:43 pm

Guy Bennett wrote:Send it out to whom?

I didn't ask, but there must be many film processors in the LA area that might not even have a web presence.

While I do recommend them still and think their service is great, my last super 8 reels transfered by them had dust bunnies doing little dances on top and bottom of the frame, something I have not addressed with them yet, but I'm sure they will make it right when I call.

Post by **mojotrancer** » Wed Sep 27, 2006 11:06 pm

I second this. I had some trouble with my test roll getting lost and they were more than helpful getting it sorted out. Top notch customer service.

Filmshooting

Thanks to Doug at Spectra.

Thanks to Doug at Spectra.

Re: Thanks to Doug at Spectra.